Privacy Policy

1. Introduction

Welcome to Rangadip Resort Rangamati. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or use our services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information from you in various ways, including:

2.1. Personal Information

• Contact information (name, email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Reservation details (check-in/check-out dates, room preferences, special requests)
• Demographic information (age, gender, nationality)

2.2. Automatically Collected Information

• IP address and browser information
• Device information (type, operating system)
• Pages visited and time spent on our website
• Referring websites and search terms
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and manage your reservations
• To communicate with you about your stay and respond to your inquiries
• To improve our website, products, and services
• To personalize your experience and provide relevant offers
• To send promotional communications (with your consent)
• To comply with legal obligations and protect our rights
• To analyze usage patterns and improve our marketing efforts

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1. Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, reservation management, and email delivery. These providers are obligated to protect your information and are only authorized to use it as necessary to provide their services.

4.2. Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3. Business Transfers

In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption for sensitive data
• Restricted access to personal information
• Regular security assessments and updates
• Employee training on data protection practices

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your personal information to another service provider
• Objection: Object to processing of your personal information
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that contain information about your interactions with our site.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Collect information about how visitors use our website
• Functional Cookies: Remember your preferences and choices
• Advertising Cookies: Deliver relevant advertisements and measure their effectiveness

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We recommend that you review the privacy policies of these third parties before providing them with any personal information.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under 18, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Bangladesh and choose to provide information to us, please note that we transfer the information, including personal information, to Bangladesh and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@rangadip.com
• By phone: +880 1327-475252
• By mail: Privacy Officer, Rangadip Resort Rangamati, Moytri Nagar, Kata Chari, Sapchhari, Rangamati, Chittagong, Bangladesh, 4531